Refund Policy

We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You may return it to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.

Returns

We offer a 60 day satisfaction guarantee. If you have used the product and are not happy with the results, you are eligible for a refund within 60 days of the delivery date.

Initiating a Return

• To initiate a return, please contact our customer service team at hello@techbaddie.shop
• Provide your order number, a detailed reason for the return, and any supporting images if applicable.

Return Costs

Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective or the wrong item or variant. Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.

Upon receiving the returned product, our team will inspect it for eligibility. If the return is approved, we will process a replacement or issue a refund, as per your preference.

Exchange Request

Exchanges are only applicable within the specified return period, typically within 14 days from the date of delivery. Ensure that the product is securely packaged to prevent damage during transit. We offer exchanges for products of equal value only. If the exchange item is of a different value, the customer is responsible for paying the price difference. Customers are responsible for the cost of return shipping.

Return Exceptions and Items That Cannot Be Returned

All returns must adhere to the following conditions:

• Unused: Merchandise must remain in its original condition. We are unable to process returns for items that have been used.
• Damage Free: Products should exhibit no indications of damage, unless they were received in a damaged condition.
• Special Exception: In specific instances, we may opt to dispatch a replacement item to you without necessitating the return of the original item. Should you find the replacement item unsatisfactory, both the original and replacement items must be returned to be eligible for a refund. Please note that this is a one time exception, and any subsequent replacements will only be issued upon the return of the items.

Uncollected Packages

Uncollected packages are returned to us. For all packages not collected, we reserve the right to charge you for return shipping, administrative fees, and handling fees, currently 16 USD.

Changes to the Return Policy

TechBaddie reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our Return Policy, please contact our customer service team at hello@techbaddie.shop.

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